YOUR CHALLENGES

Specialized Financial Services are evolving in a dynamic and competitive environment. Factoring, consumer credit, leasing, ..different services to provide and serve the financing of households and companies.

1. Innovation et Digitalisation

• Shift from a product-oriented model to a customer-oriented model
• Offer new services developed internally or via partnerships
• Exploitation and analysis of customer data (golden source development, data science)
• Digitalization of the customer journey
• Optimal and sustainable exploitation of the new technological situation

2. Operational efficiency and cost optimization

• Partnerships / acquisitions: pooling of know-how and assets
• Internationalization: consolidation / selection of markets & products
• Process optimization and cost reduction
• Performance measurement and management (formalization of SLAs)
• Outsourcing, implementation of Shared Services Centers or exploitation of Group synergies

3. Risks, Data and Compliance

• Security and confidentiality of customer data (GDPR…)
• Reduction of operational and credit risks (Anacredit…)
• Transparency towards the customer (VUC…)
• Reliability of controls and reporting (BCBS 239, IFRS…)

OUR EXPERTISE

Our consultants have a wide range of skills to assist you in meeting your objectives and managing your projects

• Offer and customer journey: optimization of customer journey, customer relationship transformation (acquisition, new services…), partnership and evolution of service offers
• Organization and process: definition of Target Operating Model, Process optimization, implementation of KPIs to monitor performance
• Change Management: structuring and implementation of the change management component of transformation projects, acculturation and mobilization of employees on the new working methods and organizational models
• Regulatory: regulatory watch, analysis of regulatory impacts, management of compliance projects (regulatory reporting, compliance with standards, etc.)
• IT, innovation and digitalization: digitization of Front to Back processes, APIsation and evolution of tools, controls and workflows automation
• Data: Data Office structuring (organization, roles and responsibilities), data dictionary set up, GDPR implementation (data register, data protection and use charter,…)